Apr 14Legal, but not ethical — more thoughts on ethics in business and UXI’m still thinking about ethics as I go into next week’s workshop at UXinsight Festival. These things are also on my mind because of global politics and current affairs, which, unfortunately, have many examples of what I want to discuss today. A question I’ve been asked before is, how do…Ethics3 min readEthics3 min read
Published inBootcamp·Apr 9Ethics in UX Research & DesignOn Monday, 17th April, I’ll be running a workshop at the UXinsight Festival 2023 on Ethics in UX Research and Design: Practical Ways to Approach Ethics in your Teams. I’ve had a few questions about what to read about the topic of ethics in UX, so I thought I’d publish…Ethics By Design2 min readEthics By Design2 min read
Published inSpringer Nature UX Research·Sep 9, 2022Evaluating the impact of user researchThis is a blog about methodology, I won’t be sharing actual results. Depending on the maturity of User Centred Design and User Research in your organisation, measuring the impact and Return on Investment of user research may be relatively easy. …User Experience4 min readUser Experience4 min read
Published inSpringer Nature UX Research·Sep 1, 2021The building blocks of libraries and repositories in user researchThis blog post is based on a talk I did at ConveyUX 2021 https://conveyux.com/ in April and updates the thinking I’ve been doing since I share this post: https://uxdesign.cc/working-towards-user-research-and-insight-libraries-1c618bcec565 I am grateful for the opportunity to get to talk about this subject, which I have been thinking about a lot…User Research14 min readUser Research14 min read
Jan 22, 2021Announcing second edition of User ResearchI am very excited to say that I am working on a second edition of User Research, published by Kogan Page, due out February 2022! I’m very happy and grateful that people have found the book useful. I am very grateful to Kogan Page for giving me this opportunity to…User Research3 min readUser Research3 min read
Dec 21, 2020How our team got started in ReOpsWe are a Research Operations team of two, supporting about 20 people doing research activities. We work in the UX Research team, within the Springer Nature Digital team. We were both new to the organisation October / November 2019, so we’ve been a team for just over a year now. …Researchops6 min readResearchops6 min read
Published inUX Collective·Jul 28, 2020Member-onlyWorking towards user research and insight librariesI’ve been thinking for a while why it doesn’t feel right to me to jump straight into building or procuring a research library or research repository. Discussion of sharing research / findings / insights more effectively will often quickly turn to tools as solutions to this. …User Research5 min readUser Research5 min read
Published inUX Collective·Jul 14, 2020Member-onlyHow to run a workshop on figuring out the new normal in how we workWe’ve all been adjusting to living life in the face of COVID-19. Those of us who are privileged to be able to work at home, have been figuring out what works for us and what doesn’t. In a beginning of day team chat for the UX research team, when permanent…User Experience4 min readUser Experience4 min read
Jul 12, 2020Experience and journey maps as a common language toolFirst I want to thank my colleague Rujuta Autade’s and her excellent work for inspiring me to reflect on different uses of experience map / journey maps / service models and blueprints. …User Experience3 min readUser Experience3 min read
Published inUX Collective·May 30, 2020Member-onlyA way to start thinking about ethics in user researchRecently I co-ran a couple of workshops on ethics in user research with my excellent boss. We ran them for the researchers and user experience designers in the digital team in Springer Nature, across London, Berlin and Pune. We covered theory and practical application of 3 different frameworks, as well…User Research3 min readUser Research3 min read
