Legal, but not ethical — more thoughts on ethics in business and UXI’m still thinking about ethics as I go into next week’s workshop at UXinsight Festival.Apr 14, 20237Apr 14, 20237
Published inBootcampEthics in UX Research & DesignOn Monday, 17th April, I’ll be running a workshop at the UXinsight Festival 2023 on Ethics in UX Research and Design: Practical Ways to…Apr 9, 202313Apr 9, 202313
Published inSpringer Nature UX ResearchEvaluating the impact of user researchThis is a blog about methodology, I won’t be sharing actual results.Sep 9, 202278Sep 9, 202278
Published inSpringer Nature UX ResearchThe building blocks of libraries and repositories in user researchThis blog post is based on a talk I did at ConveyUX 2021 https://conveyux.com/ in April and updates the thinking I’ve been doing since I…Sep 1, 2021581Sep 1, 2021581
Announcing second edition of User ResearchI am very excited to say that I am working on a second edition of User Research, published by Kogan Page, due out February 2022!Jan 22, 2021121Jan 22, 2021121
How our team got started in ReOpsWe are a Research Operations team of two, supporting about 20 people doing research activities. We work in the UX Research team, within…Dec 21, 202011Dec 21, 202011
Published inUX CollectiveWorking towards user research and insight librariesI’ve been thinking for a while why it doesn’t feel right to me to jump straight into building or procuring a research library or research…Jul 28, 20201903Jul 28, 20201903
Published inUX CollectiveHow to run a workshop on figuring out the new normal in how we workWe’ve all been adjusting to living life in the face of COVID-19. Those of us who are privileged to be able to work at home, have been…Jul 14, 202081Jul 14, 202081
Experience and journey maps as a common language toolFirst I want to thank my colleague Rujuta for inspiring me to reflect on different uses of experience map / journey maps / service models…Jul 12, 2020101Jul 12, 2020101
Published inUX CollectiveA way to start thinking about ethics in user researchRecently I co-ran a couple of workshops on ethics in user research with my excellent boss. We ran them for the researchers and user…May 30, 202097May 30, 202097
Combining quantitative and qualitative dataThis blog is based I did a talk about combining quantitative and qualitative data at UX Istanbul 2020. It was a 40 minute talk, which…Feb 24, 2020Feb 24, 2020
Published inresearchops-communityComparing and contrasting distributed and dedicated methods of doing research ops.I will be one of the speakers at UXInsight in the Netherlands (8 April 2020). I will be comparing and contrasting how research ops is done…Feb 20, 2020Feb 20, 2020
What I learnt running two communities of practice in government and how they should be structuredAt GDS I was the head of user research and (performance) analysis, two disciplines working on gaining insight to make data driven, user…Dec 2, 2019Dec 2, 2019
Workplace bullying — don’t suffer in silenceWorkplace bullying can be difficult to talk about. If bullying unfortunately must exist at all, it feels like it’s something that should…Nov 9, 20191Nov 9, 20191
ARCHIVE: How we use training to help make user research a team sportOriginally published: 15 October 2019Nov 9, 2019Nov 9, 2019
ARCHIVE: Designing and researching with people with aphasiaOriginally published: 30 August 2019Nov 9, 2019Nov 9, 2019
ARCHIVE: Learning and sharing knowledge with the Canadian Digital ServiceOriginally published: 19 July 2019Aug 23, 2019Aug 23, 2019
ARCHIVE: Towards a user’s view of our end-to-end servicesOriginally published: JUNE 26, 2019Aug 23, 2019Aug 23, 2019
Its OK to talk about failure — career progression editionFailure is something we talk about in the User Research and Performance Analysis community at GDS, and its something I want to incorporate…May 1, 2019May 1, 2019